Warranty & FAQ's
Oregon Packworks Lifetime Guarantee
Oregon Packworks covers defects in materials and craftsmanship for the reasonable lifetime and intended usage of your pack. Should any flaw appear due to defective materials or craftsmanship, we will happily repair or replace the product at no cost to the owner. If we determine the damage to be the result of normal wear and tear, abuse, accident, or exceeding reasonable expectations of the product’s lifespan, or usage, repairs will be made at a reasonable cost. We proudly stand behind this guarantee—it offers us the chance to see the effects of real user wear on our packs.
Please call us for a return authorization, and please clean your pack before returning it.
See: Pack cleaning information on the Backcountry Classroom Page, or “Care and Feeding of your Gear.”
Your website shows three different Camouflage options. Please explain the differences. MULTICAM is a fabric that is not an Oregon Pack Works designed fabric. It is made in America and is quite expensive. It is 1000D Cordura®. This is the “new” standard for a number of the Branches of our armed forces. We offer this fabric as a choice. Its traits for a hunter are somewhat limited. First it is noisy. Secondly, it is NOT waterproof. What it does do is look good—as the fabric is a reflective-type Camouflage (As is, our Open Range). Unless you don’t care about noise and don’t mind sealing all your gear in a waterproof bag of-some-sort, the other two camouflage choices are probably better suited to your needs as they are a water-proof, tear resistant, puncture resistant, burr-proof, and quiet fabric designed by Oregon Pack Works. We are hunters too and appreciate performance.
I really like your pack as it is the most comfortable pack I’ve found in ten years, but with all the straps, how do I keep them from blowing around when the wind is blowing? This is usually only an issue when the pack is empty or mostly empty. Take a moment before the pack is put on and “tuck” the loose ends in.Strap management is not too tough, as I tuck the loose ends into something or wrap the loose ends in the Me’le’ on the meat-shelf or under the strap that lies below the loose end. Once the pack is mostly full it is not an issue. The pack is the most versatile pack on the market, and it couldn’t do the things it does with shorter straps. Like any pack, the more you mess with it, the easier it becomes. Contact us if you’re unsure about anything. Loose and long straps will move in the wind so tuck ‘em in!
How do I share my Rogue pack with my wife? Since our pack fits a 12 y.o. (18” torso) up to an adult 6’ 8” (23” torso), if one of you likes to use the Lumbar and the other the Hydro pack, just remove the plastic sheet from the Hydro, detach the Hydro from the Lumbar and Voila’ two packs for two differing needs. If each of you wear the Rogue Pack at different times, just make a mark with an indelible pen (permanent Sharpie will do) at a place in the suspension (the middle of the Pass-through works) that clearly defines who’s mark-is-who’s (two differing colors??). Then the only movement that needs to happen is moving the suspension to each other’s mark before use! The Lumbar without shoulder straps carries about 15 pounds. The Hydro without the waist-belt carries about ten pounds. Add the waist-belt up to 25#.
I think your BinoBro is awesome, but it is a little noisy. Can I make it less noisy? Our fabric is “Crinkly” when new. We advise washing in a mild detergent—UV-Killer type soap—to loosen the fabric. The PVC membrane will soften with a few washings, but is waterproof. In order for the pouch to have some form it must be semi-rigid, and the PVC creates some rigidity. My BinoBro is over a year old now and is much softer. Waterproof fabric has a slight amount of noise no way around it.
Your videos show a Camouflage that I like is that available? Our videos were filmed with our first generation fabric—Camouflage pattern Prairie Ghost, by Montana Camo. Inc. No the fabric is not available. We decided to use a camouflage that was available called “OpenRange,” by Hunting Attractions, in Boise, Idaho. We offer Predator Deception Brown as a darker pattern that has 3-D effects and the OpenRange pattern that is a lighter color and helps to break-up your outline.
I used your facebook Page to look at the differing ways I could use your system, when will you have more videos, as those help explain “how” it all works? We have tried to locate a new videographer and are working to have new videos by September, 2013. This is the best way for us to convey the way our product works. Each pack we sell has instructions and the videos are accessible on YouTube and our website. If anyone has a brief video, they my post it on Youtube, and or facebook as well.
I filled my pack with blood last season and I think I stained it. How do I remove the stain? First of all, our packs disassemble and are washable. The sooner you take action after blood-contact the better. If you wait till you get home, we recommend hydrogen peroxide to soak the blood out. Take all the plastic panels out of the bodies—Hydro and Greengate pack. Start with Hydrogen peroxide or a garden hose to hose out first. Then, unbuckle and seperate all bodies and re-connect the unfastened buckles to avoid loosing any. Throw the bodies in a front-loading washing machine-ONLY. Using cold water and then a UV-killer-type soap (non-detergent). Throw a towel in to absorb the shock on the plastic buckles and air dry. That’s all there is to it. Our packs are one of the few on the market you can wash. By washing the fabric is softens and is quieter.
My pack is pushing on my lower back, any thoughts? The first step to getting any pack to fit is to remove the aluminum stays and the waistbelt entirely from the pack. First, have someone help bend the stays to the small of your back. It is possible that when they were bent to fit you, the pack actually sits higher on your back than when you pre-bent our stays. You can “flatten” the stays by just pushing down on the padded side of the pack to flatten the bend slightly.
How is it that you carry a gun, or bow attached to your packs? New for 2013, is our Gun Scabbard. It is Greengate system compatible--meaning it "clips right-in" to any of our packs. It also can be strapped-on, or added to any other pack you may own. Due to the number of modular pack bodies and the arrangement of the straps, there a many ways to attach guns, bows, treestands, even blinds to our packs. The Orion is especially capable of carrying "crazy" loads due to the large center area and long straps. The WholeShabang! is only limited by your imagination and "how much" weight you can carry. See: our facebook--PHOTOS; Trophy Page, and Blog; Our videos should be out soon for more ways to cary as well. We do not currently sell any accessories for carrying guns or bows. However, we are developing a rifle scabbard that will be Greengate system compatible.
10). I'm a larger guy, does your pack fit me or do I need a larger suspension? If your pant size is 38" or larger, order an Extra Large waistbelt. If you wear an XXL or larger shirt, then an XL Shoulder strap set is needed.
|
